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FAQ

frequently Asked Questions (FAQs) for the Metal App

General Questions

Q: What is the Metal App?

A: The Metal App is a blind dating and connection platform designed to foster meaningful relationships without the influence of physical appearance. Users choose a "metal" avatar to disguise themselves, chat anonymously, and reveal their identity only when ready.

Q: What is a "metal" avatar?

A: A metal avatar is your anonymous identity on the app. Choose a metal like Gold, Silver, or Bronze to represent yourself while chatting. Your real identity is only revealed when you decide.

Q: What types of connections can I make on the app?

A: The app offers various connection types, including:

  • Friendship
  • Romance
  • Listening Ear
  • Companionship (e.g., Activity Partner, Fitness Partner)
  • Mentorship
  • Startup Advisor
  • Travel Buddy
  • Parent Figure/Child Figure
  • Community Connections

Q: How is Metal different from other dating apps?

A: Unlike traditional dating apps, Metal focuses on deeper connections by removing photos initially. Users connect based on values, interests, and conversations, building relationships that matter most.

Un-Melting Feature

Q: What does "Un-Melt" mean?

A: Un-melt is the process where you and another user agree to reveal your blind information, including photos, real names, and other details previously hidden. This happens only when both parties are ready.

Q: Is there a waiting period before I can un-melt with another user?

A: Yes, the app requires a minimum of 15 days and 10 meaningful interactions between you and the other user before you can un-melt. This waiting period encourages thoughtful connections and reduces impulsive decisions.

Q: Can I decide never to un-melt?

A: Absolutely! You can choose never to un-melt if you prefer to keep your interactions blind. The choice is entirely yours, ensuring you remain in control of your connection.

Safety and Privacy

Q: How is my privacy protected?

A: Your personal details are kept confidential, and your identity is hidden behind a metal avatar. You control when and if to reveal your real identity to another user.

Q: What username should I choose for my profile?

A: To maintain privacy, choose a username that is different from your real name. This helps ensure your identity remains anonymous until you’re comfortable sharing more details.

Q: What safety measures should I follow when booking dates?

A: For your safety, we strongly recommend:

  • Meeting in open, busy places with plenty of human traffic, such as restaurants or cafes.
  • Avoiding isolated or private locations such as homes, lonely parks, or deserted areas.
  • Using personal or trusted transportation for both to and from the meeting place.
  • Informing a friend or family member about your plans, including the location and time.

Q: Should I share personal information with other users?

A: No, we encourage you to avoid sharing personal details such as your address, phone number, or financial information. Keeping the blind dating environment secure ensures everyone can connect without unnecessary risks. Reveal only what you’re comfortable sharing when you feel ready.

Q: Can I block or report someone?

A: Yes, you can block or report any user directly from the chat or their profile. Our team will review and take appropriate action.

Getting Started

Q: How do I sign up for the Metal App?

A: Download the app, create an account using your email or phone number, and set up your profile by selecting a "metal" avatar and specifying your preferred connection type.

Q: Why can’t I post a thought immediately after signing up?


A: To ensure authenticity and an engaging experience, you need to complete your profile before posting a thought. This includes setting up your "metal" avatar, specifying your preferences, and completing basic profile details.

Q: What are "thoughts," and how do they work?

A: Thoughts are short messages you can share with others in the app. They can reflect your mood,

insights, or questions and are visible to other users, helping spark conversations and connections. Posting thoughts frequently allows you to be seen by others and engage more effectively.

Q: I'm not receiving any matches. What can I do?

A: Ensure your profile is complete and engaging. Use detailed descriptions, participate in icebreaker games, post thoughts regularly and specify your interests to attract like-minded individuals.

Q: What are Sparks, and how do they work?

A: Sparks are moments of recognition that highlight shared interests, mutual values, or compatible goals with another user. When a Spark is detected, you’ll receive a notification, making it easier to start a conversation or deepen a connection. Sparks help build stronger, more meaningful relationships on the app.

Q: What are sparks used for?

A: Sparks are virtual currency that can be used for in-app purchases or subscription payment.

Q: How do referrals work on the app?

A: Referrals allow you to invite friends to join the app. Share your unique referral code, and when your friends sign up using it, you earn rewards like free Sparks boosts or premium features. The more friends you refer, the more rewards you unlock!

Q: Is the app free to use?

A: Yes, the app offers free features to connect and chat. However, premium features such as gifts, document transfers, Sparks enhancements, or advanced filters may require a subscription or in-app purchases.

Q: How do icebreaker games work?

A: Icebreaker games are fun, interactive activities designed to spark conversations. Choose from a variety of games to play with a potential match and start your connection on a lighthearted note.

Q: What are virtual gifts, and how do they work?

A: Virtual gifts are spark tokens you can send to other users to show interest or appreciation. Sparks can be purchased within the app and sent directly to another Metal.

Q: Can I choose multiple connection types?

A: Yes, you can select up to two connection types when setting up your profile, allowing you to explore various relationships simultaneously.

Q: What safety measures are in place for users?

A: The app includes features like:

  • Limited matches to reduce fakeness
  • Moderated chats to detect inappropriate behavior
  • Options to block or report users
  • Verified profiles to reduce fake accounts
  • Double verified profiles for more authentication
  • Community flags for more validation

Q: Who can I contact for more help?

A: For assistance, use the in-app support feature or email us at contact@metalapp.com.

Q: Are there resources for improving my profile?

A: Yes! The app offers tips and suggestions such as selections of passions during setup to help you create a compelling profile that attracts meaningful connections.

Q: The app is not working properly. What should I do?

A: Try the following steps:

  1. Ensure you have a stable internet connection.
  2. Update the app to the latest version.
  3. Restart your device.
    If the issue persists, contact our support team via the app.

Q: Can I choose to remain anonymous

A: Go to your account settings, select "Always a Metal." This will ensure that your real profile cannot be seen by another user,

Q: Can I temporary hide my profile?

A: Go to your account settings, select "Hide profile." This will ensure that your real profile cannot be seen by another user. However, you can still  share and view thoughts